A First Aid Kit & Defibrillator are accessible 24 hours a day in the entrance foyer to the office at Maclean Hall.

Upon Arrival

Leaders, please check-in at the office located in the old schoolhouse (Maclean Hall, Lane 7098) to pick up your keys and information package.

Check-in/Checkout Time **

Standard check-in time is 7pm and check-out is 2pm.  Depending on other bookings before and after your event, it may be possible to adjust those times.  Should you require a change in the standard check-in or check-out time an additional Day Rate may be applied. 

**The Pines and Hermitage standard check-in time is 4pm and checkout is 1pm.

When Departing

Please drop your key in the office. If the office is closed, drop your keys and Survey in the key drop to the left of the office entry door.

Methods of Payment

Preferred payment methods are: cash, cheque, Debit Card or e-Transfer

Credit cards are convenient for payment of deposits.  Credit card payment of invoice balances for amounts greater than $500 will be accepted with a 3% charge added.

Deposit Refund Policy

Should you need to cancel your reservation, 6 months or longer prior to your scheduled event, the deposit, less a 15% administrative fee, is refundable.  For cancellations less than 6 months, the deposit, which is non-transferable, will be refunded ONLY if a replacement booking can be arranged, less the 15% administration fee.

Meal service is available to all groups at the conference centre.  All who stay in the Lodges (Matthew, Mark and Luke) or attending a Day Meeting in the Conference Hall take their meals in Maclean Hall.  The Retreat Houses, The Pines, Yeats and the Hermitage have food preparation facilities.  For those in the Retreat Houses, wishing to have meal services, please contact the registrar to discuss. 

Meal times at Maclean Hall

8:00 am   - Breakfast

12:30 pm - Lunch

5:30 pm    - Dinner

Special Diets

Crieff responds to a wide variety of dietary needs when advised prior to arrival.  Dietary requirements and food allergies involve extensive planning within the kitchen as well as special food orders.

We encourage attendees to manage their own diet whenever possible.  If you are uncertain whether or not the ingredients of a menu item are  acceptable to you it is best to avoid it or to ask the kitchen staff  at the time of your meal.

Those who require special food service must advise the Registrar when the booking is made and confirm that all is in order 5 business days prior to arrival.  An additional $1.00 per person per meal will be charged for special diets.

Crieff Hills is NOT a nut free facility.

Screens are mounted in most buildings.  There is a built in sound system in the upper conference hall.  This is configured for speaking and not appropriate for musical instruments.  Flip charts and paper are available at a small rental charge.  A projector may also be available to rent.  Please request these items at time of booking.

Meal Service - Final Special Diet needs and meal numbers are required 5 business days prior to the arrival of your group.  Your invoice will reflect a charge for all meals based on these numbers.  If your meal numbers increase, additional charges will be added to your invoice.  

Accommodation Changes - Rooms are prepared for your arrival based on the numbers we have 5 business days ahead of your arrival.  Last minute changes requiring configuration changes to rooms can often be managed on your own.  An administration fee will apply if Crieff staff is required to spend time last minute adjusting rooms to accommodate your requests.