FAQ

• Comfortable clothes and sturdy footwear
• Rain/snow attire
• Bug spray
• Sunscreen
• Water bottle
• Binoculars
• Tea bags/coffee (for stays in retreat houses)
• Flashlight

Please do not bring candles.

Upon Arrival

Leaders, please check-in at the office located in the old schoolhouse (Maclean Hall, Lane 7098) to pick up your keys and information package. It is helpful if you advise other participants where to meet you when they arrive. 

Check-in/Checkout Time **

Lodges & Retreat Houses

Standard check-in time is 4pm and check-out is 1pm.  Should you require a change in the standard check-in or check-out time, please ask at the time of booking. While it may not always possible, we will do our best to accommodate your request. An extra $50 fee will apply.

Personal Retreat Suites (Pines, Hermitage, Prodigal, and Yeats) 

Standard check-in time is 2pm and check-out is 11 am.  Should you require a change in the standard check-in or check-out time, please ask at the time of booking. While it may not always possible, we will do our best to accommodate your request. An extra $50 fee will apply. 

When Departing

Each building has a short list of how you can help us by tidying up after your visit. When you are on your way home, please hand your key and feedback form in at the office and settle your account if necessary. If the office is closed, simply hang your keys and survey on the hooks next to the office door. 

We accept cash, cheque, debit, credit cards or e-transfer. Contactless methods are preferred.

For cancellations more than 14 days in advance, your deposit less a 20% administration fee is refundable. For cancellations less than 14 days before your arrival, the deposit is non-refundable and we suggest a donation equivalent to 50% of planned meals costs to offset food and labour expenses already incurred.    

Wifi is available in most Crieff Hills buildings. Because this is a rural area, quality may be less than you are accustomed to. 

Crieff Hills does not provide guest laundry facilities.

Please call or email at least seven days in advance or as soon as you are aware of any needed changes. We will do our best to accommodate you.

Certified service animals are always welcome at Crieff Hills at any time at not extra cost. All other dogs are welcome on the property but must be registered at the office upon arrival, leashed at all times and never left unattended. Owners are expected to clean up after their pet while on the property. Arrangements for overnight pet accommodation may be made in designated spaces when available for extra fee of $50 per night. Any damage caused by pets is the full responsibility of the owner.       

Unfortunately, no. We do not have the necessary facilities available to make this possible.

Tobacco, ritual herbs, prescription drugs and over-the-counter drugs including medical cannabis are permitted on site and may be consumed by guests in a safe and responsible manner. Smoking, incense or diffusers are permitted in the designated outdoor area(s) only. Smoking, incense or diffusers are never permitted inside any building on the property.

A First Aid Kit & Defibrillator are accessible 24 hours a day in the entrance foyer to the office at Maclean Hall. Your group is encouraged to bring a small first aid kit for your own use.

Screens are mounted in most buildings and there is a built in sound system in the upper conference hall.  Other items may be rented. For a more detailed list and daily rental rates, please click here.

Crieff Hills is not responsible for lost or stolen property. However, if you accidentally leave something behind, please call or email our office. We do our best to store any found items at Maclean Hall for at least two weeks. If they are not claimed, we donate them to a local charity.